Terms & Conditions
Welcome to Al-Bais. These Terms & Conditions govern your access to and use of our website www.al-bais.com, products, and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
1. About Al-Bais
Al-Bais Trading is a manufacturer, exporter, and supplier based in Sialkot, Pakistan, specializing in premium sportswear, casual wear, fitness wear, sports goods, leather products, and stainless steel items. We provide both ready-made and customized products for local and international clients.
2. Use of Website
- You agree to use this website only for lawful purposes.
- You must not misuse the website, attempt unauthorized access, or interfere with its security or functionality.
- Content on this website is provided for general information and may be updated without prior notice.
3. Products & Custom Orders
- Product images, colors, and descriptions are for reference only and may slightly vary due to screen differences or manufacturing processes.
- Custom orders (including printing, embroidery, private labeling, cut & sew) are produced according to client-approved specifications.
- Once a custom order is confirmed, it cannot be canceled or modified.
4. Pricing & Quotations
- Prices displayed on the website are subject to change without notice.
- For bulk or custom manufacturing, prices are shared through official quotations.
- Any applicable taxes, duties, or shipping charges are calculated separately unless stated otherwise.
5. Orders & Payments
- Orders are confirmed only after payment verification.
- We reserve the right to refuse or cancel any order due to stock issues, pricing errors, or suspected fraudulent activity.
- Accepted payment methods may vary and are displayed during checkout or shared during quotation.
6. Shipping & Delivery
- Shipping timelines provided are estimated and may vary due to courier services, customs clearance, or unforeseen circumstances.
- International customers are responsible for customs duties, taxes, or import charges.
7. Returns, Refunds & Exchanges
- Returns and refunds are subject to our Return Policy.
- Custom-made or personalized products are non-returnable and non-refundable unless defective.
- Approved refunds are processed through the original payment method within the defined timeframe.
8. Intellectual Property
- All website content, including logos, images, product designs, text, and graphics, is the intellectual property of Al-Bais.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. Limitation of Liability
- Al-Bais shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability, if any, shall be limited to the value of the purchased product.
10. Third-Party Links
- Our website may contain links to third-party websites for convenience.
- Al-Bais is not responsible for the content, policies, or practices of external websites.
11. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
12. Changes to Terms
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Continued use of the website after changes indicates acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts located in Pakistan.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
- Email: info@al-bais.com
- Phone: +92 (052) 4261199, +92 321 6102468
- Website: www.al-bais.com
- Address: Business Bay, Sialkot, Pakistan
Frequently Asked Questions
How can I track my order?
You can track your order using the tracking link sent via email once your order is shipped.
Can I modify my order after placing it?
Once the order is processed, it cannot be modified. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your region.
How long does shipping take?
Orders usually arrive within 5–10 business days, depending on your location and selected shipping method.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers.
Is my payment secure?
Yes, all transactions are processed using SSL encryption and are 100% secure.
Are your products handmade?
Yes, all our products are crafted by skilled artisans ensuring premium quality and finish.
Do your products come with warranty?
Yes, all items include a one-year manufacturing warranty covering material or workmanship defects.
How do I find my correct size?
Use our size chart on each product page for guidance. If unsure, contact support for personalized help.
How should I wash the products?
We recommend cold washing and air drying. Avoid bleach and tumble drying for better longevity.
What is your return policy?
We accept returns within 14 days of delivery for unused and original-condition items.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Can I combine multiple orders for shipping?
Yes, contact our support before dispatch, and we’ll merge your orders if possible to save on shipping.
Do you charge customs fees?
Custom duties depend on your country's laws. You will be informed if any apply before shipment.