Shipping Policy
Welcome to Al-Bais. We are committed to delivering your orders safely, timely, and transparently. Please read our Shipping Policy carefully to understand how we process and ship orders.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Orders placed after business hours or on holidays will be processed on the next working day.
- Once your order is shipped, you will receive a confirmation message/email with tracking details (where applicable).
2. Shipping Locations
- Domestic Shipping: We ship across Pakistan.
- International Shipping: Available for selected countries. International shipping availability, rates, and delivery times may vary by destination.
3. Shipping Methods & Delivery Time
Delivery time depends on your location and selected shipping method:
- Within Pakistan: Estimated delivery 3–7 business days.
- International Orders: Estimated delivery 7–15 business days, depending on customs clearance and courier services.
4. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, size, and destination.
- Promotional offers or discounts may include free shipping on eligible orders.
5. Order Tracking
- Once shipped, tracking details will be shared via email/WhatsApp/SMS (as applicable).
- You can track your order through the courier’s tracking link provided.
6. Customs, Duties & Taxes (International Orders)
- Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
- Al-Bais is not responsible for delays caused by customs clearance.
7. Incorrect Address or Failed Delivery
- Please ensure your shipping address and contact details are accurate at checkout.
- If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.
8. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with clear photos.
- In case of a lost shipment, we will coordinate with the courier to resolve the issue as quickly as possible.
9. Contact Us
For any shipping-related questions or concerns, feel free to contact us:
- Email: info@al-bais.com
- Phone: +92 (052) 4261199, +92 3400693305
- Website: www.al-bais.com
- Address: Business Bay, Sialkot, Pakistan
Frequently Asked Questions
How can I track my order?
You can track your order using the tracking link sent via email once your order is shipped.
Can I modify my order after placing it?
Once the order is processed, it cannot be modified. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your region.
How long does shipping take?
Orders usually arrive within 5–10 business days, depending on your location and selected shipping method.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers.
Is my payment secure?
Yes, all transactions are processed using SSL encryption and are 100% secure.
Are your products handmade?
Yes, all our products are crafted by skilled artisans ensuring premium quality and finish.
Do your products come with warranty?
Yes, all items include a one-year manufacturing warranty covering material or workmanship defects.
How do I find my correct size?
Use our size chart on each product page for guidance. If unsure, contact support for personalized help.
How should I wash the products?
We recommend cold washing and air drying. Avoid bleach and tumble drying for better longevity.
What is your return policy?
We accept returns within 14 days of delivery for unused and original-condition items.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Can I combine multiple orders for shipping?
Yes, contact our support before dispatch, and we’ll merge your orders if possible to save on shipping.
Do you charge customs fees?
Custom duties depend on your country's laws. You will be informed if any apply before shipment.