Privacy Policy
Protecting your privacy in global trade & logidtics
1. Information We Collect
We may collect information to provide a seamless shopping experience, process orders, and improve our services.
1.1 Personal Information
When you contact us, register on our website, subscribe to newsletters, or engage with our services, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (credit/debit cards, online payment details)
- Account login credentials (if you register)
- Any information you provide via forms, chats, or emails
2. How We Use Your Information
We use your data to:
- Provide and maintain our products and services
- Process orders and payments
- Respond to inquiries and support requests
- Improve website functionality and user experience
- Send promotional communications (if opted-in)
- Analyze website traffic and prevent fraud
3. Legal Basis for Processing (GDPR)
- Consent
- Performance of a contract
- Legitimate business interests
- Legal obligations
4. Data Sharing and Disclosure
We do not sell or trade your personal information. However, we may share data with:
- Payment processors for transaction processing
- Delivery partners to fulfill orders
- Legal authorities if required by law
- Service providers who help us operate our website
5. Data Security
We take your data security seriously:
- SSL encryption for transactions
- Firewalls and secure servers
- Access restrictions for sensitive data
- Regular audits and monitoring
6. Data Retention
Your information is kept only as long as needed to:
- Complete your orders and custom requests
- Comply with legal obligations
- Resolve disputes or enforce agreements
7. Your Rights
Depending on your location, you may:
- Access your personal data
- Request corrections or deletion
- Withdraw consent
- Request data portability
8. International Shipping & Transfers
- Your data may be processed or stored outside Pakistan for order fulfillment.
- We ensure proper safeguards are in place to protect your information internationally.
9. Children’s Privacy
- Our products and services are not intended for children under 13.
- We do not knowingly collect data from children.
10. Third-Party Services
- Links to external websites may exist (e.g., payment gateways, suppliers).
- We are not responsible for their privacy practices.
11. Cookies Policy
- Cookies enhance your browsing and shopping experience.
- Disabling cookies may affect certain features, like cart functionality and personalized recommendations.
12. Email Communications
- Only receive emails if you opt-in
- You can unsubscribe anytime through our newsletter link
13. Policy Updates
- We may update this policy occasionally.
- The latest version is always posted on our website.
14. Contact Us
For any questions regarding this Privacy Policy:
- Email: info@al-bais.com
- Phone: +92 (052) 4261199, +92 3400693305
- Website: www.al-bais.com
- Address: Business Bay, Sialkot, Pakistan
Frequently Asked Questions
How can I track my order?
You can track your order using the tracking link sent via email once your order is shipped.
Can I modify my order after placing it?
Once the order is processed, it cannot be modified. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your region.
How long does shipping take?
Orders usually arrive within 5–10 business days, depending on your location and selected shipping method.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers.
Is my payment secure?
Yes, all transactions are processed using SSL encryption and are 100% secure.
Are your products handmade?
Yes, all our products are crafted by skilled artisans ensuring premium quality and finish.
Do your products come with warranty?
Yes, all items include a one-year manufacturing warranty covering material or workmanship defects.
How do I find my correct size?
Use our size chart on each product page for guidance. If unsure, contact support for personalized help.
How should I wash the products?
We recommend cold washing and air drying. Avoid bleach and tumble drying for better longevity.
What is your return policy?
We accept returns within 14 days of delivery for unused and original-condition items.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Can I combine multiple orders for shipping?
Yes, contact our support before dispatch, and we’ll merge your orders if possible to save on shipping.
Do you charge customs fees?
Custom duties depend on your country's laws. You will be informed if any apply before shipment.