Question 1

How can I track my order?

Accepted Answer

You can track your order using the tracking link sent via email once your order is shipped.

Question 2

Can I modify my order after placing it?

Accepted Answer

Once the order is processed, it cannot be modified. Please contact our support team immediately for assistance.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your region.

Question 4

How long does shipping take?

Accepted Answer

Orders usually arrive within 5–10 business days, depending on your location and selected shipping method.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, PayPal, and bank transfers.

Question 6

Is my payment secure?

Accepted Answer

Yes, all transactions are processed using SSL encryption and are 100% secure.

Question 7

Are your products handmade?

Accepted Answer

Yes, all our products are crafted by skilled artisans ensuring premium quality and finish.

Question 8

Do your products come with warranty?

Accepted Answer

Yes, all items include a one-year manufacturing warranty covering material or workmanship defects.

Question 9

How do I find my correct size?

Accepted Answer

Use our size chart on each product page for guidance. If unsure, contact support for personalized help.

Question 10

How should I wash the products?

Accepted Answer

We recommend cold washing and air drying. Avoid bleach and tumble drying for better longevity.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unused and original-condition items.

Question 12

When will I get my refund?

Accepted Answer

Refunds are processed within 5–7 business days after the returned item is received and inspected.

Question 13

Can I combine multiple orders for shipping?

Accepted Answer

Yes, contact our support before dispatch, and we’ll merge your orders if possible to save on shipping.

Question 14

Do you charge customs fees?

Accepted Answer

Custom duties depend on your country's laws. You will be informed if any apply before shipment.