Get in Touch with Us
We’re here to assist you with any information about our products, exports, or business collaborations.
Send us a Message
Have a question or need more details about our export services or product catalog? Fill out the form and our team will reach out soon
- +90 (052) 4261199
- info@albais.com
- Bussiness Bay Sialkot, Pakistan
Frequently Asked Questions
How can I track my order?
You can track your order using the tracking link sent via email once your order is shipped.
Can I modify my order after placing it?
Once the order is processed, it cannot be modified. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your region.
How long does shipping take?
Orders usually arrive within 5–10 business days, depending on your location and selected shipping method.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers.
Is my payment secure?
Yes, all transactions are processed using SSL encryption and are 100% secure.
Are your products handmade?
Yes, all our products are crafted by skilled artisans ensuring premium quality and finish.
Do your products come with warranty?
Yes, all items include a one-year manufacturing warranty covering material or workmanship defects.
How do I find my correct size?
Use our size chart on each product page for guidance. If unsure, contact support for personalized help.
How should I wash the products?
We recommend cold washing and air drying. Avoid bleach and tumble drying for better longevity.
What is your return policy?
We accept returns within 14 days of delivery for unused and original-condition items.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Can I combine multiple orders for shipping?
Yes, contact our support before dispatch, and we’ll merge your orders if possible to save on shipping.
Do you charge customs fees?
Custom duties depend on your country's laws. You will be informed if any apply before shipment.