Refund and Returns Policy
At Al-Bais Trading, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how you can return products, request refunds, and the conditions that apply.
1. General Returns
- Returns are accepted within 14 days of delivery.
- Products must be unused, unwashed, and in their original packaging.
- Phone numberCustom or personalized items (e.g., embroidered, printed, or private-label products) cannot be returned, except in case of a defect or damage.
2. Eligibility for Returns
To be eligible for a return:
- The item must match the product ordered.
- You must provide proof of purchase (invoice or order number).
- Items must not show signs of wear, use, or damage caused by the customer.
3. Non-Returnable Items
The following items cannot be returned:
- Customized products (custom embroidery, printing, private labels)
- Opened or used products
- Gift cards and downloadable digital products
4. Return Process
To initiate a return:
- Contact our customer support team via email: info@al-bais.com or phone: +92 (052) 4261199 / +92 3400693305.
- Provide your order number, product details, and reason for return.
- Our team will guide you with return shipping instructions.
5. Refunds
- Refunds are processed within 7–10 business days after receiving the returned product.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 48 hours of delivery.
- We may request photos of the damage for verification.
- We will either replace the item or issue a full refund, including shipping costs.
7. Exchanges
- Exchanges are possible for items of the same product, size, or color, subject to availability.
- Custom products cannot be exchanged unless defective.
8. International Orders
- Returns and refunds for international shipments may be subject to customs regulations and shipping restrictions.
- Customers are responsible for return shipping and applicable customs fees, unless the product is defective or incorrect.
9. Contact Us
If you have any questions about our Return Policy:
- Email: info@al-bais.com
- Phone: +92 (052) 4261199, +92 3400693305
- Website: www.al-bais.com
- Address: Business Bay, Sialkot, Pakistan
Frequently Asked Questions
How can I track my order?
You can track your order using the tracking link sent via email once your order is shipped.
Can I modify my order after placing it?
Once the order is processed, it cannot be modified. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your region.
How long does shipping take?
Orders usually arrive within 5–10 business days, depending on your location and selected shipping method.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers.
Is my payment secure?
Yes, all transactions are processed using SSL encryption and are 100% secure.
Are your products handmade?
Yes, all our products are crafted by skilled artisans ensuring premium quality and finish.
Do your products come with warranty?
Yes, all items include a one-year manufacturing warranty covering material or workmanship defects.
How do I find my correct size?
Use our size chart on each product page for guidance. If unsure, contact support for personalized help.
How should I wash the products?
We recommend cold washing and air drying. Avoid bleach and tumble drying for better longevity.
What is your return policy?
We accept returns within 14 days of delivery for unused and original-condition items.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Can I combine multiple orders for shipping?
Yes, contact our support before dispatch, and we’ll merge your orders if possible to save on shipping.
Do you charge customs fees?
Custom duties depend on your country's laws. You will be informed if any apply before shipment.